Refund Policy

Thank you for shopping at Eliana Design!

We’re proud to offer high-quality digital templates that you can instantly access and customize. Please read our refund policy carefully before making a purchase.

Digital Product Policy

All products sold through Eliana Design are digital downloads.
Because our items are delivered electronically, we cannot offer refunds, exchanges, or cancellations once your purchase has been completed.

When you make a purchase, you immediately receive access to the digital files — therefore, refunds cannot be provided even if the files haven’t been downloaded yet.

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after purchase

• Ordering the wrong design, size, or format

• Inability to access or edit files due to lack of compatible software or device

• Print quality issues caused by third-party printers, color differences, or paper types

Please carefully read each product description before purchasing to ensure compatibility with your needs.

Exceptions and Assistance

We understand that issues can happen!
If you experience a technical problem with your download link or file, please contact us within 7 days of purchase. We’ll gladly assist you to restore access or replace the file if needed.

Email: support@elianadesign.com

We’re committed to making sure you receive and enjoy your product.

Changes to This Policy

We may update or modify this Refund Policy at any time. Updates will be reflected on this page with a new “Last Updated” date.

Contact Us

For any licensing or product-related questions, please contact:
support@elianadesign.com
www.elianadesign.com